Returns

Returns 2018-03-17T17:03:19+00:00

You have the right to cancel your order up to 14 days after receipt without giving any reason.

After cancellation, you have another 14 days to return your product. You will then be credited with the full order amount including shipping costs. Only the costs for returning from your home to the webshop are for your own account.

These costs are approximately 6.95 per package, for the exact rates consult the website of your carrier. If you use your right of withdrawal, the product with all accessories and – if reasonably possible – in the original condition and packaging will be returned to the entrepreneur.

To exercise this right, please contact us at info@celluable.com. We will then refund the order amount due within 14 days after registration of your return, provided that the product has already been returned in good order.

Given the nature of the hair scan set and test, this product is an exception to the right of withdrawal
By placing an order of the hair scan set you agree to Exclusion of the right of withdrawal.

Complaints

We recommend that you first report complaints to us by emailing to info@celluable.com . If this does not lead to a solution, then it is possible to register your dispute for mediation via Stichting WebwinkelKeur.

From 15 February 2016, it is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr . If your complaint is not dealt with elsewhere yet, you are free to deposit your complaint via the European Union platform.